Advanced level job and family services occupation bridging gap between management and front-line staff under upper-level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coaching and developing; lead by example; and facilitate problem-solving for team members. Perform material and substantial duties of the classification more than 50% of the time.

Lead assigned team of CSEA Specialists under supervision of CSEA Supervisor by exhibiting leadership, problem solving, coordinating daily activities and monitoring performance. Provide quality customer contact via phone or face to face; manage caseloads via multiple contacts and report types; attend and/or lead meetings, attend outreach events, and provide feedback to Staff Management.

Perform tasks of CSEA Specialists and CSEA Account Clerks; refer customers to other government or private agencies; conduct in-house investigations related to support establishment and enforcement; locate absent parents; establish paternity; establish and enforce support payments; and comply with and enforce court orders, etc.

Assist in the training of new team members; receive and investigate complaints concerning services provided; prepare reports on team activities.

Enter and retrieve information on computer; document employer and customer activity; monitor programs; provide notary service.

Bachelor’s degree in business, criminal justice, political science, sociology, liberal arts, psychology or related discipline and one (1) year of experience in administration of public assistance, child support and/or workforce development programs; OR alternative, equivalent evidence of the Minimum Class Requirements.

Driving Requirement: Must maintain a current, valid United States driver’s license with an acceptable driving record.

Training and Development: N/A