> Description The East West Family of Companies is seeking a Shared Services Human Resources Manager who brings strong judgment, a people-first mindset, and a hands-on approach to supporting a dynamic hospitality organization. In this role, you’ll partner with leaders and employees across the organization, supporting employee relations, performance management, compliance, employee support, and key HR initiatives within a collaborative shared services model.If you’re an HR professional who enjoys building relationships, solving problems, and making a real impact on the employee experience, this is an opportunity to grow with a company that puts people first!Key Responsibilities Include:HR Support to Assigned Business UnitsPartner with assigned business units to support employees and managers across the full employee lifecycle within a shared services modelGuide employee relations matters including performance management, documentation, investigations, and corrective actionSupport recruiting activities including role intake, job postings, candidate screening, and interview coordination with hiring leadersProvide day-to-day HR support related to policies, benefits, payroll coordination, and general employment mattersSupport onboarding and integration across business units, including acquisitions and organizational transitionsCoordinate leave of absence administration in partnership with the HR/Leave SpecialistHR Operations OversightExecute core HR processes including onboarding, background checks, E-Verify, employment changes, records management, employment verifications, and HR service requestsOversee workers’ compensation and unemployment administration, including claims management, documentation, audits, and manager supportEnsure accuracy, consistency, and timeliness of HR transactions through oversight, prioritization, and quality controlProvide coaching, direction, and daily support to the HR/Leave Specialist, including workflow management, training, and backup coverageCompliance, Systems & Process ImprovementMaintain and improve centralized HR tools, templates, SOPs, workflows, and system documentation to drive consistency and efficiencyServe as a resource for HR systems and shared processes, supporting training, troubleshooting, and documentation across teamsConduct audits of HR records and practices to ensure compliance with internal standards and employment regulations (including I-9, E-Verify, and employee files)Partner with HR leadership to identify and implement process improvements, standardization, and automation opportunities across shared servicesSupport HR onboarding, acquisitions, and cross-company initiatives to ensure alignment and operational continuityEmployee Experience & EngagementSupport employee experience initiatives across onboarding, performance management, development, and offboardingManage select engagement and recognition programs, including administration of the Sabbatical Program (eligibility, tracking, reporting, and coordination with HR and payroll)Support employee engagement surveys, including communication, system support, and follow-up actionsContribute to shared tools, best practices, and culture-building initiatives across the organizationLocation: Corporate HR Office - Avon, COStart Date: May 2026Employment Type: Full Time, Year Round Schedule: 9-5, M-F, occasional nights/weekends Pay Rate: $75k - 90k / DOEPosting Closes: 5/30/2026 or when filledIdeal CandidateWe’re looking for someone who brings both strong HR fundamentals and a thoughtful, people-centered approach to their work. The ideal candidate:Builds trust quickly and establishes credible relationships across all levels of the organizationApplies sound judgment in complex or sensitive situations, navigating ambiguity while staying aligned to doing the right thingTakes initiative and follows through, stepping in where needed without waiting for directionBalances confidence with humility—comfortable leading while remaining collaborative and open to inputBrings a genuine care for people, approaching interactions with empathy, respect, and consistencyIs highly organized and detail-oriented, while maintaining awareness of the broader contextCommunicates clearly, thoughtfully, and with intentionIs adaptable, able to shift between strategic thinking and hands-on execution as needed Minimum Requirements Education4-year degree or equivalent combination of education and experienceSHRM-CP or PHR certification strongly preferredExperience2–4 years of experience and/or training across core HR functionsHR experience in hospitality, real estate, or development industries preferredGuest service and administrative experience preferredExperience supporting managers with employee relations, including performance management, disciplinary conversations, and investigationsSkillsStrong verbal and written communication skills; English fluency required, Spanish proficiency preferredStrong interpersonal skills and ability to build effective relationshipsHigh level of self-awareness and situational awarenessStrong time management and attention to detailBenefits & Perks:Health Insurance: Medical, Dental, Vision OptionsPaid Time Off & Paid Sick Time$1000 Wellness Bonus/ Year401(K) Plan with Discretionary Employer MatchMarriott discounts worldwideSabbatical ProgramEmployee Assistance Program; Retail and gym discountsWhy East West Hospitality:At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. Job Preview Video